Privacy Policy

We use information collected about you only as permitted in this Privacy Policy. The Site may contain links to third parties’websites. We’re not responsible for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those website. Unless we explain otherwise in this policy, the words and phrases used in this policy have the same meaning as in the Terms and Conditions of Use - available at Terms & Conditions.

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By providing information to us when registering as a customer, sending enquiries or otherwise using the Site, you expressly agree to this Privacy Policy. This Privacy Policy was last updated in March 2023. We may occasionally amend this Privacy Policy to reflect regulatory requirements; advances in technology, Site updates and changes in our information collection and disclosure practices. Any new policy will automatically be effective when it is published on the website. You should therefore return here regularly to view our most up to date Privacy Policy. You should also print a copy for your records.

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What kind of information does theweddinghand.com collect?

In order to use theweddinghand.com, you need to provide us with a valid email address, a name associated with your account that you can choose and that represents your identity. You may review or change your name and email address through your account settings. Depending on which services you choose to use, additional information, such as billing and payment information, a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. In order to minimise the impact on your privacy, we will never knowingly collect more Personal Data than is strictly necessary to perform the activities described in this policy.

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How and when does theweddinghand.com collect this information?

We collect information that you voluntarily provide to us during your use of the theweddinghand.com Services. This can range from Information, such as wedding date, location and budget, to the Personal Information you share during coaching and planning sessions. 

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In addition to information that you voluntarily provide to us, we also collect certain Non-Personal Information directly from you as you use the theweddinghand.com, as well as indirectly where it is provided to us automatically by the third party application, social networking site (such as Facebook) or other website (such as a promotion partner) that you connect to the theweddinghand.com from.

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How does theweddinghand.com use this information?

We use your information to deliver the theweddinghand.com Services and the specific features and functionality you request. This includes things like generating the project plan and budget for your wedding, suggesting useful resources and tools which will support your wedding planning process. In addition to using your information to deliver the essential aspects of the theweddinghand.com Service, we also use it to optimise and personalise your experience of the site. For example, we will use cookies to remember your language and other preferences may also personalise your experience by highlighting or recommending certain suppliers or informative post that we believe are relevant to you based on you. We use information we collect about how users interact with the site in order to identify and correct faults, improve our services and inform business decisions, as well as for security and fraud-prevention purposes. We use your information to contact you with confirmations, notifications or alerts you have requested, such as email newsletters or correspondence between yourself.

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When will theweddinghand.com share your information with third parties?

We share information relating to our users with selected third parties who perform services on our behalf and under our instruction (“Third Party Processors”). We ensure that any Third Party Processor which handles information on our behalf does so pursuant to contractual terms which require that the information is kept secure and, where that information contains any Personal Information, is processed in accordance with applicable data protection laws and used only as we have instructed and not for that Third Party Processor’s own purposes (unless you have explicitly consented to them doing so). We may disclose your information where necessary to enforce our Terms & Conditions or other agreements, or to a prospective buyer or ultimate buyer if theweddinghand.com itself is sold. We may also disclose your information if necessary to prevent, detect or prosecute illegal or suspected illegal activities or to prevent other damage or in response to a legal action against us or to enforce our rights and claims.

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Key third parties which theweddinghand.com will share personal data with include the project management software used to deliver the plans for your wedding, Monday.com, see their privacy terms here. This website is hosted on Wix.com, see their privacy terms here. Google is the platform used for all company delivery and where data is stored centrally, you can see their privacy policy here. 

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How does theweddinghand.com keep my Personal Information safe and secure?

We make the confidentiality and security of your Personal Information our highest priority and we limit access to it to only those theweddinghand.com employees who need to come into contact with it in order to fulfil their role and enable the theweddinghand.com Services to be provided to you. We follow generally accepted standards to protect personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the platform. If you have any questions about the security of your personal information, you can contact us at info@theweddinghand.com.

Although we do our best to protect your Personal Information, the transmission of information via the internet can never be completely secure and we are therefore unable to guarantee the security of the information which you share with us at your own risk.

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Theweddinghand.com does not store any credit card information, we work with bank transfers only. 

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How long will theweddinghand.com store my information?

Theweddinghand.com will retain planner information for up to 1 year after the date of the wedding. Please note, we also retain planning, coaching and progress notes for internal analysis and ongoing development purposes. This data will be anonymised after 1-year. 

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Your Rights

You have the right to request to see the information that we hold about you.

You have the right to rectification, which means the right to ask us to amend any data we hold about you which is not accurate. You have the right to request that we delete your data. In some circumstances this may not be possible if we need to retain some of your data to comply with legal obligations that we have. We will notify you if this is the case.

You have the right to restrict processing which means to inform us if you only wish us to use your data for certain purposes. For example, if we are unable to delete your data because of tax purposes you can request that this is the only reason we will hold it and we will not contact you for any other reason.You have the right to change or withdraw consent that you have given about how your information or data may be used. 

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You may benefit from a number of rights in relation to your information that we process. If you would like to manage, change or delete your personal information, you can do so via your theweddinghand.com account settings or by contacting us. Upon request, theweddinghand.com will provide you with information about whether we hold any of your personal information.

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How can I access or manage my Personal Information?

If you have created an account with theweddinghand.com you can manage most of your Personal Information and subscription preferences from within your profile settings.

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Contacting Us

If you have any questions about this policy, please contact us here.